Privacy Policy (Politique de Confidentialité)

At Musichien, we prioritize your privacy while ensuring a safe environment for all users. This Privacy Policy explains our data practices and our cooperation with law enforcement.

1. Information We Collect

We collect information you provide directly to us (registration, profile) and information generated by your use of the Service (location data, device info, logs).

• Identity Data: Name, email, phone number, verification documents.
• Transaction Data: Details about gigs, payments, and communications.
• Technical Data: IP address, geolocation, browser type, operating system.

2. How We Use Your Information

We use your data to operate the platform, verify identities, prevent fraud, and ensure safety.

3. Law Enforcement Cooperation & Safety Disclosures

We reserve the right to disclose your personal information to law enforcement or other government agencies without your further consent or notification if:

• We are required to do so by law, court order, or legal process.
• We believe disclosure is necessary to prevent physical harm or financial loss.
• We investigate suspected or actual illegal activity (e.g., theft, assault, fraud).

Specifically regarding offline incidents: If a crime is reported in connection with a Musichien gig, we may proactively provide user location data, communication logs, and identity details to police to assist in their investigation.

4. International Data Transfers (Delaware, USA)

We ensure that our data practices generally align with international standards, but please note that US laws may legally allow government agencies to access data stored within their jurisdiction.

5. Sharing with Third Parties

We do not sell your personal data. We share data only with:

• Service Providers: Cloud hosting, payment processing (Stripe), email verification services.
• Other Users: Only information necessary for a gig (e.g., sharing phone number after booking confirmed).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax, legal reporting).

7. Your Rights

You have the right to access, correct, or delete your personal information. However, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).

8. Privacy Officer Contact (Responsable de la protection des données)

In compliance with Quebec Law 25, we have appointed a Privacy Officer to oversee the protection of your personal information.

9. Your Rights (Vos Droits - Law 25)

Under Quebec Law 25 and other applicable laws, you have the right to:

• Access & Deletion: Request a copy of your data or ask for its complete deletion (Right to be Forgotten).
• De-indexing: Request that your personal information cease to be disseminated or be de-indexed.
• Data Portability: Request your data in a structured, commonly used computerized format.
• Withdraw Consent: You may withdraw your consent to data processing at any time by contacting our Privacy Officer or deleting your account.